Gudela Grote

ETH Zürich, Switzerland

Lecture. Organizational issues in Human-AI teaming: Governance and uncertainty management

Abstract.

   Developing and using AI systems creates particular challenges for governance and uncertainty management due to these systems` capabilities for autonomous learning. Development and use become much more intertwined as the systems change with their use, which reduces their transparency and predictability for both dervelopers and users. Efforts to render AI more explainable and interpretable are one answer to these challenges, but they need to be embedded in a broader framework which helps to align control and accountability across a wide range of stakeholders  and across the AI life cycle. Networks of accountability within which negotiations about distributing control and accountability take place are suggested as such a framework to govern AI. Moreover, the work of developers themselves is scrutinized: more agility, growing public scepticism, and increasing potentials of AI for replacing human developers create new uncertainties in their own work. Consequences for needed skills, meaningfulness of work, and career development are discussed.

Bio. Gudela Grote is Professor of Work and Organizational Psychology at ETH Zürich. She studied psychology at the University of Marburg and at the Technical University in Berlin and received her doctorate at the Georgia Institute of Technology, Atlanta, USA. A special interest in her research are the increasing flexibility and virtuality of work and their consequences for the individual and organizational management of uncertainty. Application domains for her research have been among others teamwork and standardization in high- risk systems, effects of new technologies on work processes, and the management of the employment relationship. Her work has appeared in the major journals of her field and she currently serves on the editorial boards of the Journal of Applied Psychology and Academy of Management Review. In her various former and present roles, such as President of the European Association of Work and Organizational Psychology, member of the Swiss National Research Council, and member of the scientific advisory board of the German Federal Institute for Occupational Safety and Health, Gudela Grote strives to promote evidence-based practice and policy-making.